Frequently Asked Questions

A public adjuster is a licensed insurance professional who works exclusively for the policyholder, not the insurance company. We inspect your property, document all damage, prepare detailed estimates, and negotiate with your insurance company to maximize your settlement.

We work on a contingency basis, which means there is no upfront cost to you. Our fee is a percentage of the settlement we recover. If we don't recover money for you, you don't pay. This ensures our interests are fully aligned with yours.

You should consider hiring a public adjuster as soon as you experience property damage, before or after filing a claim. We're especially helpful when your claim has been denied, underpaid, or when you feel the insurance company's assessment doesn't cover the full extent of damage.

The insurance company's adjuster works for the insurance company and their goal is to minimize what the company pays. A public adjuster works exclusively for you, the policyholder, and our goal is to maximize your settlement. We use professional-grade equipment and construction expertise to document damage that insurance adjusters often miss.

The timeline varies depending on the complexity of the claim and the insurance company's responsiveness. Simple claims may be resolved in a few weeks, while more complex claims can take several months. We work diligently to move the process forward as quickly as possible while ensuring you receive a fair settlement.

Yes, absolutely. Many of our clients come to us after their claim has been denied or significantly underpaid. We can review your claim, identify what was missed, and work to reopen or supplement your claim to pursue a fair settlement.

Yes, we handle both residential and commercial property claims. Our experience includes everything from single-family homes to large commercial properties like hotels and multi-unit buildings.

We are licensed in eight states: Ohio, Florida, Georgia, Louisiana, Texas, Connecticut, Wisconsin, and California. Our main office is in Seven Hills, Ohio (Greater Cleveland), with additional offices in Florida, Texas, and Louisiana, and a Santa Monica, California office opening soon.

We use professional-grade equipment including FLIR C5 thermal imaging cameras (to detect hidden moisture behind walls), Protimeter MMS2 moisture meters, Matterport and DocuSketch 3D cameras (for spatial documentation), and Xactimate software (the industry-standard estimating tool used by 80%+ of insurance companies).

No. We work on a contingency fee basis, meaning you pay nothing unless we successfully recover money on your claim. There are no upfront fees, no retainers, and no hourly charges.

We handle all types of property damage including hurricane and wind damage, water damage, fire damage, hail damage, roof damage, mold damage, and more. If your property has been damaged and you have an insurance claim, we can help.

Getting started is easy. Call us toll-free at 800-656-2930 or fill out our contact form for a free consultation. We'll discuss your situation, explain how we can help, and outline the next steps, all at no cost to you.